AI agents
Agents that act – not just answer.
voluro builds production-grade AI agents that run business processes across SAP, Salesforce and Microsoft. They take over the hand-offs between systems – and escalate only the exceptions.
- Salesforce
- SAP
- Microsoft
No chatbots without process context.
Every agent works inside your existing systems, takes on one concrete task – and is built on reusable agent and integration patterns we adapt to your landscape.
How every voluro agent works.
Five steps that stay the same in every process – whether it is an order, a quote or a service case.
Read
The agent loads context from Salesforce, SAP and your company knowledge – customer, contract, prices, stock.
Decide
It checks business rules and policies and works out what needs to happen next.
Act
It creates orders, updates the CRM and prepares communication – through approved interfaces.
Document
Every action is logged and traceable in the audit trail.
Escalate
Exceptions and critical actions go to the responsible person, together with a proposed resolution.
Agents for your core processes.
Four entry points along lead-to-cash, order-to-cash and service-to-resolution.
- Order-to-cash
Order Agent
From confirmed quote to a correct SAP order – including status monitoring and CRM sync.
- Lead-to-order
Sales Agent
Qualifies leads, researches buying signals and prepares quotes with SAP pricing.
- Service-to-resolution
Service Agent
Classifies cases, checks SAP data and executes defined actions.
- Operations
Operations & custom agents
Resolve order exceptions and automate your own cross-system back-office processes.
Order Agent. Detects won opportunities in Salesforce, creates the SAP sales order and confirms to the customer.
- OAuth / SSO
- RBAC
- Policies
- Audit Trail
- Encryption
Voluro
Order Agent
Orchestrating order-to-cash
Ready
- Read opportunity(pending)
- Load context(pending)
- Evaluate rules(pending)
- Create SAP order(pending)
- Update Salesforce(pending)
- Send confirmation(pending)
Listening for
business events
Salesforce
Sales Cloud
- Opportunity
- Customer
- Quote
Salesforce Sales Cloud
Read
- • Account
- • Opportunity
- • Quote
Write
- • Opportunity
- • Activities
SAP
S/4HANA
- Business Partner
- Pricing
- Sales Order
- Availability
SAP S/4HANA
Read
- • Customer
- • Pricing
- • Availability
Write
- • Sales Order
- • Delivery
Microsoft
365 / Azure
- Identity
- AI / Models
- Communication
Microsoft 365 / Azure
Read
- • Identity
- • Mail templates
Write
- • Outlook mail
- • Teams message
Monitoring & Operations
- Logging
- Audit Trail
- Runtime Monitoring
- Cost Control
- Human-in-the-Loop
- Waiting for activity…
Order Agent
Ready
- (pending)
Salesforce
New opportunity · ACME GmbH · € 84,500
- (pending)
Order Agent
Context loaded · business rules evaluated
- (pending)
SAP S/4HANA
Sales order #104872 created
- (pending)
Salesforce
Stage: Proposal → Closed Won
- (pending)
Microsoft
Confirmation sent to purchasing@acme.de
- (pending)
Completed
8 actions · 0 manual handovers · fully logged
Not everything needs AI.
We use classic automation where rules are enough – and AI where context, language or judgement is required. What has to be deterministic stays deterministic.
What an agent builds on
- Connected systems – SAP, Salesforce and Microsoft via APIs and events
- Automated workflows – rule-based wherever that is sufficient
- AI agents – for context-dependent tasks
- Human approval for the decisions that matter
Common questions about AI agents.
How is an AI agent different from a chatbot?
A chatbot answers questions. A voluro agent carries out a process step: it reads data from your systems, makes rule-based decisions, acts through approved interfaces and documents every action.
Do we stay in control of critical actions?
Yes. Policies define which agent may perform which action. Critical actions require human approval, and everything else is traceable through the audit trail and monitoring.
Which agent should we start with?
The one that costs your process the most manual hand-offs. We establish that in the Process & AI Scan – with a business case, technical feasibility and a clear pilot scope.
Do we have to change our systems?
The agents work within your existing SAP, Salesforce and Microsoft landscape. Which interfaces already exist or need to be added is part of the technical feasibility check.
Which process still costs you too much time?
30 minutes · no obligation · no sales pitch. You get a first assessment of automation potential, architecture and pilot scope.