Monitoring & operations
Go-live is where the real work begins.
A live agent needs operating like any other business-critical system. We make visible what it does, what it costs and how well it performs.
What we keep an eye on in operation.
Logging
Every run is logged with its inputs, tool calls and results.
Audit trail
Decisions, actions and approvals are traceable for the business, IT and audit.
Runtime monitoring
Errors, latency and failed system calls are detected before they hold up the process.
Cost control
Model and infrastructure costs are made transparent per agent and per process.
Evaluation
We continuously check decision quality against defined test cases and real outcomes.
Human-in-the-loop metrics
How often does the agent escalate, and how often does a person correct it? That shows where it needs to improve.
Order Agent. Detects won opportunities in Salesforce, creates the SAP sales order and confirms to the customer.
- OAuth / SSO
- RBAC
- Policies
- Audit Trail
- Encryption
Voluro
Order Agent
Orchestrating order-to-cash
Ready
- Read opportunity(pending)
- Load context(pending)
- Evaluate rules(pending)
- Create SAP order(pending)
- Update Salesforce(pending)
- Send confirmation(pending)
Listening for
business events
Salesforce
Sales Cloud
- Opportunity
- Customer
- Quote
Salesforce Sales Cloud
Read
- • Account
- • Opportunity
- • Quote
Write
- • Opportunity
- • Activities
SAP
S/4HANA
- Business Partner
- Pricing
- Sales Order
- Availability
SAP S/4HANA
Read
- • Customer
- • Pricing
- • Availability
Write
- • Sales Order
- • Delivery
Microsoft
365 / Azure
- Identity
- AI / Models
- Communication
Microsoft 365 / Azure
Read
- • Identity
- • Mail templates
Write
- • Outlook mail
- • Teams message
Monitoring & Operations
- Logging
- Audit Trail
- Runtime Monitoring
- Cost Control
- Human-in-the-Loop
- Waiting for activity…
Order Agent
Ready
- (pending)
Salesforce
New opportunity · ACME GmbH · € 84,500
- (pending)
Order Agent
Context loaded · business rules evaluated
- (pending)
SAP S/4HANA
Sales order #104872 created
- (pending)
Salesforce
Stage: Proposal → Closed Won
- (pending)
Microsoft
Confirmation sent to purchasing@acme.de
- (pending)
Completed
8 actions · 0 manual handovers · fully logged
Continuous improvement.
For us, operations doesn’t just mean the agent keeps running – it means it keeps getting better.
Observe
Monitoring and logs show how the agent performs in practice.
Assess
Evaluation and feedback from the business reveal weak spots.
Adjust
Rules, prompts, tools or approvals are refined where needed.
Safeguard
Changes are tested against the test cases before rollout.
Operations that fit your IT.
We don’t hand over an agent and disappear. Together we agree who monitors what, who responds to errors and how changes are approved – whether we run it for you or enable your team.
What we agree together
- Responsibilities across the business, IT and voluro
- Alerting and error handling
- Approval process for changes to rules and prompts
- Regular reviews of quality and cost
Operations FAQs
How do we know if an agent is getting worse?
Through ongoing evaluation and human-in-the-loop metrics. If corrections or escalations rise, it shows up before it becomes a problem.
What does an agent cost to run?
That depends on process volume, model choice and architecture. We make the cost per agent transparent and optimise it in operation.
Who runs the agent after go-live?
That’s your call. We can run it for you, shape operations together with your team, or enable your IT to run it themselves.
Read on
Security & governance
Identities, policies and approvals for every agent.
Production & scale
From proof of value to live operation.
Agent builder
How reusable building blocks speed up change.
Which process still costs you too much time?
30 minutes · no obligation · no sales pitch. You get a first assessment of automation potential, architecture and pilot scope.