SAP × AI

AI agents that work in SAP – not just talk about it.

Our agents read orders, prices and stock in SAP S/4HANA and take action – through clean interfaces, with permissions and approvals.

  • SAP
  • Microsoft
  • voluro
Have your SAP process assessedSee the order agent

SAP holds the answer. Today, people do the legwork to get there.

Today

  • Sales and service ask the back office for prices, availability and delivery status by email.
  • Orders are keyed into SAP manually from PDFs, emails or CRM data.
  • Invoice and delivery queries mean searching across several transactions.
  • AI pilots remain chatbots without access to SAP transactional data.

With voluro

  • Agents read order, pricing and stock data directly from SAP S/4HANA.
  • Orders are validated, prepared and created in SAP after approval.
  • Deliveries, invoices and warranty cases are answered in context.
  • Every action runs through defined interfaces – traceable and authorised.

What an agent actually does in SAP.

AI that doesn’t just answer. It gets work done.

  • Sales orders

    Check order data, spot missing information and create orders after approval.

  • Pricing & conditions

    Retrieve prices and conditions for the customer context and route deviations for approval.

  • Availability

    Check stock and delivery dates before sales or service make a commitment.

  • Deliveries

    Track delivery status, detect delays and notify the teams affected.

  • Invoices

    Answer invoice queries using the related billing and order data.

  • Equipment & warranty

    Pull equipment and warranty data into service cases and prepare the next steps.

A clean core stays clean.

Our agents don’t touch the SAP core. They use released APIs, events and the SAP Business Technology Platform – so your system stays upgradeable and every action stays under control.

Guardrails

  • Access via APIs, BTP and events instead of modifications
  • Dedicated identity and least-privilege permissions per agent
  • Human approval for actions with business risk
  • Audit trail for every read and write
  • Monitoring and evaluation in live operation

The SAP topics we know inside out.

  • SAP

    • S/4HANA
    • SD
    • Order management
    • BTP
    • Integration

  • Agent layer

    • Azure AI
    • AI Foundry
    • Integration Services
    • Entra ID

  • Processes

    • Order-to-cash
    • Quote-to-order
    • Service-to-resolution
    • Exception handling

Frequently asked questions about AI agents in SAP

Do we need S/4HANA for this?

S/4HANA makes a lot easier because it offers modern APIs and events. Whether an agent can work well on your current landscape is something we clarify in the Process & AI Scan.

Can an agent write to SAP?

Yes – but only with its own identity, tightly scoped permissions and, where needed, human approval. You decide which actions run automatically.

Does this put our clean core at risk?

No. We integrate through released interfaces and BTP rather than modifying the SAP core.

Where do we start?

With a process that currently creates a lot of manual work around SAP – such as order entry or delivery enquiries. In the Proof of Value we show the result with real systems and data.

Related topics

Which process still costs you too much time?

30 minutes · no obligation · no sales pitch. You get a first assessment of automation potential, architecture and pilot scope.

Review your process in 30 min